“Dear George,
I just wanted to say thanks for the great basement remodeling job completed at our home. Kathy and I are very pleased with the quality of your work and how you stayed to budget. We also appreciate how you kept us informed of progress, left the work area clean each day and always fully respected that we were living in the property while you conducted the work.
Of particular note, I want to express great thanks that you were able to adjust plans at last moment to deal with the severe water problem that I would otherwise have been dealing with. I’m very relieved that you addressed the issue at source without undue expense or change to the aesthetics of the project. I also realize that the job threw some unconventional challenges at you along the way with the install of the air exchanger, and unusual plumbing/electrical needs. I’m very pleased with the final outcome. Please let me know if you need a referral. I’ll have no reservations about using your services, again.”
